Quality in MCH

The challenge

High quality health care services require efficient administrative processes and effective methods of coordination and communication between levels of the healthcare system. The interface between primary care and hospital level care in particular needs to be intuitive and highly functional.

The approach

The success and value of universal health coverage depend on providing quality services to all people everywhere. Quality assurance is the key component in ensuring this level of quality and requires improved interfaces between all levels of the healthcare system, improved administrative processes and quality improvement teams at health care facilities. Adaptation of national quality and audit standards to local needs, under the careful guidance of these quality improvement teams, result in a positive effect on patient experience and clinical performance. 

The project team is assisting the development of quality improvement teams and works further with the mentorship program introduced in the previous project. Coordination between different levels is also facilitated, as the activities of the quality improvement teams must be supported by facility management and reinforced through a department of quality assurance within the MoH SD.  

The importance of digitalisation in primary healthcare is being increasingly realised and the project supports the exploration  of digital solutions which contribute to the development and implementation of a Primary Health Care Management Information System (PHCMIS) in the Primary Health Care facilities (PHC). These may include technology in registration and administration of patients, inventory management, prescription, mentoring and counselling, referral and networking between health